Refund policy

Refund & Return Policy Template

Refund & Return Policy

Thank you for shopping at [Your Store Name]! We want you to love your purchase. If you are not entirely satisfied, we're here to help.

Returns

• You have [e.g., 30] calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Your item must have the receipt or proof of purchase.

Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping Costs for Returns

• [Option A] You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• [Option B] We provide free return shipping labels. Please contact us at [Your Support Email] to request your prepaid return label.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [Your Support Email] with your order number and photos of the damage so we can arrange a free replacement or full refund.

Non-Returnable Items

Several types of goods are exempt from being returned, including:

• Gift cards

• Sale/clearance items